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Maven is building more than just a product—we’re rewriting an entire care model. The U.S. has the highest cost of care to start a family and the worst maternal health outcomes in the developed world. This landscape is a stark reminder that families need more support and that our current standard of care —which hasn’t been updated in nearly 100 years—is ripe for innovation.
At Maven, we are solving big problems and that requires big leadership. When it came time to search for a Product leader earlier this year, we knew we needed someone with a strong product vision that would match our bold mission. We also wanted someone who has been in the trenches and navigated high-growth environments, with a proven track record of growing and nurturing successful teams. Today, we are thrilled to announce that we have found all of these qualities and more in Jason Lee, our new SVP of Product. Get to know him below.
1) Jason, welcome to the team! What excites you most about joining Maven?
Jason: There are very few companies that have a massive, meaningful mission, users who are raving fans of their product (a client Net Promoter Score of 91 is tremendous), and a business that can actually bring that mission to life. I see Maven as being one of these rare companies. I’m excited by the foundations that the team has built across the business and product that will enable us to accomplish our world-changing mission and deliver the clinical and financial outcomes families, providers, plans and employers all want to see.
I’m also excited about the opportunity to work alongside the smart and passionate team members that make up Maven’s Product team. They have accomplished so much as a small but mighty crew over the last year — launching three entirely new products, developing new tools and services to meet the needs of women and families during the pandemic, all while adjusting to working virtually. I’m very grateful to have the opportunity to share this journey with them.
2) You’ve spent the most recent chapter of your career leading product teams at healthcare startups. What are some of the principles of great healthcare products from your perspective?
Jason: Product in healthcare is as much about creating great product experiences as it is about enabling the people who provide patient care — the providers—to do their best work and operate at the top of their licenses. People are important in every business but patients build particularly meaningful experiences with their care providers on their health journey. I recently read one of our member stories and this quote struck me: “She never made me feel like I was nothing. She always boosted my confidence, and made me feel good about myself and my pregnancy. That woman saved me.”
Trust is key to building successful products in healthcare. Great healthcare product teams are maniacal about the quality of experience, down to eliminating what seems like trivial bugs to ensure the best possible patient experience. Patients often seek care when they’re most vulnerable; ensuring they are consistently able to get what they need in these moments is a must.
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